Refund policy

The provisions in this article are only for regular customers, i.e. not professional customers.

You have 14 days to withdraw from a purchase from OtherKinds.co.
To start the return & refund policy, you have to notify us clearly and unambiguously within this timeframe through hello@otherkinds.co or via a letter to our business offices at Amelia Earhartlaan 10 - 001, 9051 Gent in Belgium.

Once notified, the customer has to ship back the product within 14 days after notifying OtherKinds of the wish to return the product. The product has to be shipped to Prijkelstraat 3, 9810 Nazareth - De Pinte, Belgium.

Refunds are only possible when the item is undamaged, unused and in the original unopened packaging. Shipping the item to the return address (Belgium) are at sole expense of the customer. No additional costs will be charged. 

For repayment OtherKinds will use the same account and information as was used by the buyer unless otherwise requested by the customer and agreed by OtherKinds. The repayment will be automatic upon receiving, inspecting, and validating the quality of the returned product.